Senior Director, Change Management
Description
Position Summary
Working in collaboration with the Executive Leadership Team, Integration Management Office (IMO), Employee Communications, and Learning & Organizational Development leaders, the Senior Director of Change Management will initially lead critical merger integration efforts, driving organizational alignment, change readiness, risk identification, and adoption strategies to support employee and members through transition. Following integration, this role will lead a scalable Change Management center of excellence (COE), providing enterprise-wide change leadership, tools, and best practices that enable successful execution of First Tech’s strategic goals and objectives. This role is both a strategic advisor and a hands-on leader who drives results and accelerates organizational effectiveness through change.
Essential Duties and Responsibilities
- Review integrated Business and Technology plans as a single, combined view to ensure employee change readiness and alignment
- Identify gaps from a change perspective that impact both employees and members while partnering with senior leaders across the business to address these gaps
- Engage directly with integration workstreams to surface insights, share findings, and drive course correction where needed
- Build a cohesive change plan that contemplates the appropriate type of change readiness needed along with the sequence and cadence of activities
- Take ownership to bring the right capabilities and stakeholders to the table (e.g., Communications, L&OD) to execute the plan and ensure alignment on actions required to mitigate risk
- Lead the design, development, and implementation of an enterprise-wide change management practice and COE
- Build process improvement mentality into the business through targeted and well applied use of LEAN, Agile, Six Sigma, PROSCI, and other change management and process improvement methodologies
- Apply a data-driven and analytical approach to improvement, including identifying metrics to measure success of change initiatives, and overseeing the implementation of a KPI dashboard
- Establish change management certification requirements and direct and inspire practitioners and key stakeholders to be certified and build excellence in this core skillset
- Build, evangelize, and constantly improve a comprehensive and well-loved-change management framework and all the tools and resources that go with it
- Research emerging industry trends, new technologies, concepts, and techniques to update current approaches and keep us at the forefront
- Prepare budgetary recommendations and effectively manage allocated resources, always seeking greater efficiencies, but never at the cost of effectiveness
- Build and effectively lead a team of certified change consultants to assist with this work, and hold them accountable for achieving KPIs
Qualifications
- Minimum Education: Bachelor's degree required; Master's degree in Organization Development, MBA, Organization or Industrial Psychology, or other related fields preferred
- Minimum 10 years of experience in a senior leadership role for mid to large-size organization (1000+ employees) with specific knowledge and/or expertise in leading large scale enterprise change, with a measurable record of improved organizational effectiveness. Experience in the financial services industry with expert understanding of financial products, functions, and processes is preferred
- 7 years of proven people management and development skills, adept at providing frequent and valuable performance feedback to develop and build employees
- Demonstrated ability to influence and build strong relationships with leaders at all levels and partners across the organization, especially Executives
- Demonstrated ability to establish credibility and rapport with internal and external stakeholders
- A learning/growth mindset with a desire to take an innovative approach to Change Leadership
- A bias toward lean implementation and superior execution
- Ability to think strategically, and demonstrated track record of developing and implementing an end-to-end change management strategy aligned to the advancement of the business objectives
- Ability to switch seamlessly between strategic thinking and tactical execution in a fast-paced environment
- Experience driving improvements through data-analytics and metrics
- Strong knowledge of key domains of expertise: human performance improvement technology and processes, leadership & management development/effectiveness, learning and training best practice approaches, and of course organizational change
- Working knowledge of Microsoft Office Suite
- Certification/License: Change management certification such as PROSCI, Kotter, Lean, Six Sigma, Agile or other accredited certifications not required, but highly desired